Nicko Cruises
General Information

General Information - RIVER CRUISES

Excursions

For each river cruise, we include a selection of excursions featuring the most popular or interesting destinations on your cruise. Additional excursions can also be booked on board and are often subject to a minimum number of participants. Unless stated otherwise, excursions will generally take place with maximum group sizes from 30 to 50 participants. If you do not participate in an excursion you have booked, the cost will not be reimbursed. Please note that due to high or low water, certain weather conditions, changes in mooring allocations at the destination ports or waiting times at the sluices, there may be delays and changes to the excursion programme, such as changes to the exit or boarding point. Please also note: theatre performances are dependent on the performance schedule, which can change at short notice.

Language on board

The language on board all nicko cruises ships is English and German. Since nicko cruises is increasingly opening up to the international market, it may be that foreign-language tour groups will be on board for individual departures. In such cases, announcements over loudspeaker or during evening events are made in English, German as well as the respective foreign language of the tour group.

Dialysis

On certain dates and certain ships, a dialysis machine will be available, which can be used by dialysis patients.  Please contact our partner Cruise Dialysis directly on 0844 995 1214 who can handle your dialysis booking requirements.

Embarkation and disembarkation

You will receive detailed embarkation information with the precise berth at the embarkation point with your travel documents. Ships must sometimes change their berths at short notice despite what has been officially confirmed. If you plan to travel independently, please note the precise embarkation times. Even if the ship arrives in the port earlier than planned, the crew must use this time to clean the ship. Please understand that you will not be able to board the ship until the specified time. It is not possible to accept your luggage before 1:00 p.m.

Electrical appliances

Irons, kettles, straightening irons, immersion heaters and similar appliances must not be used in the cabins for safety reasons. All ships are equipped with a hairdryer in the cabins. The voltage in your cabin is 220 volts. Two-pin European plug adapters are required.

First aid on board/Health

A doctor is present on board the nicko cruises ships on all 12/15/17-day Danube trips to provide first aid in emergency situations. Of course, doctors are available at short notice ashore as well. Billing for the on-board doctor’s services and, if applicable, medication that has been administered, is carried out on site. Our on-board staff (e.g., at the reception desk) are unable to dispense any medication. Please ensure that you have an adequate supply of any medication you need on a regular basis and carry it with you in your hand luggage. You should also have enough medication that you might need such as headache tablets. We assume no liability for any medication that is carried in your suitcase. We recommend that you take out international health insurance including repatriation. All ships are subject to strict hygiene regulations, which are constantly monitored by the ship's management. For your own safety we have hand disinfection equipment in multiple places around the ship, which every guest should use as often as possible to prevent the inadvertent dissemination of pathogens on board the ship. With many ships, the transportation of oxygen equipment on board is possible on request. Please note, however, that temporary power fluctuations can occur on the ship. It is generally not permitted to carry oxygen tanks on coaches.

Guests with physical limitations

Your ship will be as comfortable as possible, but there will of course be staircases, as well as narrow doors and corridors. The entry over the predominantly narrow gangways is not always at ground level; it can also happen that ships lie “in a pack” and you have to go via another ship to get onto your actual ship, or get on board via the sun deck. In general, none of our river cruise ships are equipped for disabled persons. If you require specialised help, you must travel with a companion. Our crew is of course on hand to help; however, please bear in mind that our employees are not trained caregivers and are not permitted to carry out any nursing activities. We are happy to advise you in person as to whether a river cruise would be suitable for you. Please let us know about any possible limitations before booking the cruise.

Internet on board

On many nicko cruise ships, internet connection in the form of WLAN is included in your cruise fare for one device only. Continuous reception cannot always be guaranteed; there may be temporary interruptions to network coverage on sections of the cruise. Please understand that we are unable to reimburse you for coverage interruptions. In order to guarantee a stable internet service, there are restrictions on certain streaming providers and internet services. For more information, please refer to the on-board ABC information in your cabin. If you have any questions, please contact the reception desk staff who will be happy to help.

Cabins

Your cabin number is usually provided with your booking confirmation. You are welcome to make a cabin request when booking, but please note these are requests and they are not binding; however, details about cabin numbers are expressly not a contractual component. Noises and smells typical of a ship, for example from the ship’s engine, the air conditioning system or ventilation, etc., can be heard in almost every room. The cabins with the note “aft” are located to the rear of the ship. In these cabins, engine noises are increasingly audible when the ship is in motion. In the cabins at the front of the ship, the noise from the bow thruster is amplified during mooring manoeuvres and sluice passages. All cabins are outside cabins with a window or porthole. Please note that the line of sight may be reduced slightly due to staircases/struts.

Children on board

Children up to and including 11 years of age are given a discount on the cabin price if they are sharing a cabin on board with their parents. Accommodation for a child with two parents is possible in a 3-bed cabin (where available). This predominantly involves two lower folding beds and one upper folding bed. On some of our Danube ships, the accompanying child has the option of sleeping on an extra fold-out bed. Despite this possibility, our cruises are not generally suitable for children. There are no separate child-friendly entertainment programmes, childcare, toys, child seats or cribs offered for children on board. Children under 3 years of age are not allowed on board.

Clothing

During the day on the ship and during the excursions on land, we recommend wearing casual clothing. You should wear non-slip shoes on the outside decks. We recommend a jumper for cooler evenings and solid, comfortable footwear for shore excursions. Don’t forget to bring headwear, sunglasses and something to protect you from the rain. In this context, please bear in mind that the customs of the countries we visit, which often have religious roots, may often be different to our own. Churches, monasteries, temples and mosques are primarily places of worship. Please choose your clothing accordingly. Above all, shorts, short skirts and sleeveless tops are not appropriate in these religious locations. Smart clothing is required for dinner. You are welcome to wear formal attire for the Gala dinner.

Shore excursions

Shore excursions organised and put together for you by nicko cruises take you to the most important sights along your cruise route. You are, of course, welcome to explore the holiday destination on your own. You are able to leave the ship when the authorities and ship’s captain have officially approved disembarkation and the corresponding announcement has been made. Please refer to the daily programme for information on when you should be back on board. A ship is unable to wait for late passengers due to the berthing and sluice times agreed with the harbour. Any extra costs incurred (e.g., hotel costs or additional transfer costs to the next port) are not borne by nicko cruises/Light Blue Travel.

Multi-bed cabins

On some nicko cruises ships, we offer the option of booking three-person cabins. These cabins are not necessarily any roomier than conventional double cabins. The third bed is either an extra mobile bed or a fold-out bed on the upper wall.

Services not included in the price

Please note that the following services are not included in our package prices: travel to/from the airport, premium shore excursions – if not expressly stated as being included in the travel price – travel insurance and other personal expenses.

Passenger manifest

Any information provided for the passenger manifest is subject to the Privacy Policy. The manifest on board is created by the ship personnel and is a requirement for travel within the EU. Your ID card/passport will therefore be collected at embarkation.  

Passports/Visas

Please check that all necessary papers and records are valid well in advance of your trip. We would like to point out that you are responsible for having the appropriate travel documents and visas, and for complying with the vaccination requirements. In the event of non-compliance with the passport and visa regulations, travel may be prevented or it can lead to considerable costs for the passenger. If a cruise cannot be taken due to improper documentation, there will be no refund of the travel price. Please read up about any customs regulations along your cruise route in advance of departure.

Post

You can send most post while on board. The post will usually be sent when we reach the next port. Postcards and postage stamps can be purchased at the reception desk on board, but please bear in mind that prices are often more expensive than they are ashore.

Changes to prices and services

1.The details printed in our brochure are correct at the time of printing. Please understand we reserve the right to make changes to the services for objective reasons up until your booking request is submitted. We will, of course, inform you of these changes before concluding the contract.

2. The prices stated in our brochure and on our website are correct at the time of printing/publishing, however we reserve the right to make necessary changes were necessary. Please refer to our Booking Conditions for more information.

3. Price adjustments may be necessary in the case of increased transport costs (particularly fuel costs), port fees aviation costs, the so called ‘bed tax’ or a change in exchange rates applicable to the cruise in questions.

Smoking

Smoking is only permitted on the outside deck (and on most ships only in the designated areas). On all our ships, all interior areas such as restaurants, lounges, cabins, corridors, etc. are non-smoking areas.

Travel documents

The travel documents are ready for dispatch approx. 14 days before departure and will be sent to you by e-mail immediately after payment has been received. The travel documents contain important information, including embarkation information. In individual cases, the documents may be delayed and not arrive until a few days before departure.

Itinerary/dates of travel

For one-off trips, the specific travel date as well as the individual week days are specified in the travel itinerary. For travel dates with different (or rotating) week days, day 1 and the following days in the itinerary refer to the date we have specified under travel dates as the travel date.

Changes to routes and services

River cruises are dependent on nature – for example, heavy rain or long periods of drought can have a negative impact on the water level. High and low tide, certain weather conditions or delays during sluice and bridge passages may make it necessary to change the travel itinerary. Strikes may also lead to changes to routes and services. In extreme scenarios, we will use another means of transport available for river sections that are impassable or we will organise accommodation in a hotel for the days of travel affected. Certain programme items may not be included as a result. nicko cruises also reserves the right to make any changes to the order of the ports we will be visiting.

Piers

Each ship has a berth in each port, which is usually allocated at short notice or can also be changed by the authorities at short notice. It is not always centrally located and is often not in the first berth on the landing pier; instead, the ship will moor up “in a pack” with several other ships berthed alongside each other. In this case, you may only be able to see the neighbouring ship out of your cabin window and it may be a bit noisy and smelly in the layover. Consequently, if you do go ashore, the route may take you over and through other ships. Please note that the view may also be impaired by pontoons and quay walls during the layover.

Ship equipment

On every nicko cruises river cruise ship, you’ll find a cosy lounge with wonderful views. In the evening, our on-board musicians will enjoy playing for you. Daily information events and an entertainment programme (varies depending on the ship) will be promoted in the daily programme which is delivered to your cabin each evening. Some ships have additional lounges, which are ideal for reading and playing games in small groups. Some ships have small fitness areas available, which you can use free of charge, and massages at extra charge. Use them at your own risk. On the sun decks of our ships, you’ll always find comfortable chairs, tables and usually also deckchairs and sun protection. Please understand that there are limited numbers and there are the maximum number possible for the deck space. Please note that nicko cruises ships are not accessible to disabled persons.

Phone

On many nicko cruises ships, it is possible to make calls on board from cabin to cabin. On many ships, it is also possible to call ashore via a satellite link. The costs of this, however, are high and we recommend using your own mobile phone if you would like to phone home (please check with your provider for information on roaming charges).

Animals/bicycles

Due to the lack of space on board, we are unfortunately unable to allow pets or transport bicycles.

Tips

It is common practice around the world for a satisfied guest to reward the services of staff accordingly. The amount tipped is, of course, at the guest’s discretion and should be in recognition of good service. For your convenience we have included the cost of gratuities in the cruise fare, however if you still wish to reward staff that have given you good service, please feel free to do so. The cruise director, local tour guides and bus drivers are not included in this. You can, however, also thank them by giving them a tip.

Drinking water

As the fresh water on board the ship is always stored in tanks, we recommend not drinking the tap water and getting mineral water from the bar or restaurant instead. The water is perfectly suitable for brushing teeth. With the exception of nickoVISION: the tap water on this ship is of drinking-water quality.

TV

Ships that have televisions work with a satellite dish, so television reception is guaranteed for most of the trip. There may be short-term interference with reception when passing under bridges or with layovers in sluices and on certain other sections of the route.

Catering

All nicko cruises ships are full board and information relating to the services included in your cruise can be found in your trip details. Depending on the cruise route, the catering may include local cuisine. Breakfast is offered on all ships in a buffet style. Lunch and dinner are served at your table; however, a light lunch buffet can be served as an alternative. Selected meals are sometimes also offered in a buffet style. On board nickoVISION and nickoSPIRIT you can enjoy meals in an open dining style in three different restaurants. When making your booking, please also indicate any special diets or food intolerances. Suitable catering options will usually always be provided.

Valuables

Some cabins are equipped with a small safe box in which you can store your valuables. On some ships, a shared safe is available at the reception desk. However, we recommend that you do not take things such as expensive jewellery, etc. on the cruise. We sometimes visit parts of the world in which for our standards lower affluence levels are considered abundant riches, and the display of valuables can evoke covetousness. Valuables, such as cameras, jewellery, cash and other expensive items, must be carried in your hand luggage. We would point out that nicko cruises is not liable for the loss of valuables in unaccompanied baggage you have checked in.

Payment on board

The currency on board is the Euro. You can pay for additional beverages you consume outside of your drinks package, on board and trips booked on board at the end of your journey in cash in Euro. You can of course also pay your onboard bill using your credit card (Mastercard, Visa, American Express) or your debit card. Please note that paying with a credit card will incur a transaction fee. In some circumstances, foreign travel charges may be incurred by your bank or credit card company for card payments. Please note: money cannot be exchanged on the ship.

Do you have any further questions? Please do not hesitate to contact our Reservations team on 01223 568907 or email sales@lightbluetravel.co.uk

General Information - OCEAN CRUISES

Animals/bicycles/sports equipment

Due to the lack of space on board, we are unfortunately unable to take on pets or to transport sports equipment, such as bikes, surfboards, etc. We apologise for any inconvenience caused.

Cabins

Your cabin number is usually provided with your booking confirmation. You are welcome to make a cabin request when booking, but please note these are requests and are not binding. Cabin numbers are expressly not a contractual component. Noises typical of a ship, e.g., from the ship’s engine, the air-conditioning system, ventilation, etc can be heard in almost every room. All cabins and suites are outside cabins. On WORLD VOYAGER, the Infinity Deluxe and the Veranda Deluxe Cabins can also be occupied by three people. On VASCO DA GAMA outside cabins with restricted view are marked accordingly on the deck plan. Standard cabins and suites feature a double bed with separate mattresses. The beds can be separated in to two singles if desired. The Royal Penthouse Suite has a king size double bed. VASCO DA GAMA also has double cabins with interconnecting doors as well as suites that can be occupied by up to four people. For occupancy by 3-4 people, the ship has double cabins with a sofa bed and/or an individual upper bed. These cabins are suitable for travellers with children. Cabins for guests with limited mobility are also marked on the deck plan. Details of the amenities in the cabin categories on offer can be found in the ship and cabin descriptions found on the relevant ship pages.

Catering

WORLD VOYAGER is full board and information relating to the services included in your cruise can be found in the trip details. Depending on the cruise route, the catering may include local elements. Breakfast and lunch are served buffet style; at lunchtime you also have the option of visiting the Lido Café for a lighter lunch. Dinner is mostly served at your table. Meals are served in one sitting. Please inform us of any dietary requirements and special meals you require when booking. Suitable catering options will usually always be provided for you.

Onboard VASCO DA GAMA you can choose between five different restaurants with a free choice of seating. We serve breakfast a la carte or in a buffet style; at lunchtime and at dinner, you can choose from a variety of different menus. Depending on your itinerary the catering may also include local cuisine. In Club Bistro global cuisine and buffet style themed evenings are included. In the evening you can dine in any of our restaurants any time between 5:30pm – 9pm (last entry approx. 8:15pm). Exclusive menus are offered in The Grill restaurant for a surcharge. Please note it is recommended to reserve your place to avoid disappointment. The Alfresco Grill offers light meals outside of normal meal times. Please inform us of any special dietary requirements you have when making your booking. Suitable catering options will usually always be provided.  

Changes to prices and services

1. The details printed in our brochure are correct at the time of printing in May 2022. Please understand we reserve the right to make changes to the services for objective reasons up until your booking request is submitted. We will, of course, inform you of these changes before concluding the contract.

2. The prices stated in our brochure and on our website are correct at the time of printing/publishing, however we reserve the right to make necessary changes were necessary. Please refer to our Booking Conditions for more information.

3. Price adjustments may be necessary in the case of increased transport costs (particularly fuel costs), port fees aviation costs, the so called ‘bed tax’ or a change in exchange rates applicable to the cruise in questions.

Changes to routes and services

Sea voyages are subject to the special factors of seafaring that we have no influence over. The shipping company therefore reserves the right to make changes to the cruise itinerary without prior notice, should they become necessary for safety reasons or due to sea, weather or ice conditions or due to travel warnings issued by the Foreign Office.

Children on board

WORLD VOYAGER Children up to age 4 cruise for free, however other costs will apply. Children up to and including age 12 receive a discount if they are accommodated in a cabin on Deck 6 (category Infinity Deluxe or Veranda Deluxe) together with their parents. There is no further discount on special offer prices. Please note that there are no child-friendly entertainment programmes, childcare, toys, child seats or cots available on board. On boat excursions, children must be able to get in and out of the Zodiac boats without assistance. Therefore, for safety reasons, the captain will decide on child participation at every landing/with all trips.

VASCO DA GAMA Children under 16 years cruise for free when accompanied by two full-paying adults. When accompanied by one full-paying adult, children under 16 years get a 50% discount of the cruise only fare. Please note that other package costs such as flights, gratuities, drinks package etc will still apply. The minimum age for children onboard is 24 months. For children aged 3 and over, we have a spacious supervised indoor and outdoor play areas extended over two decks. The children’s area may only be used by children who have been vaccinated against measles. The vaccination record must be submitted as proof. For more information on child prices please call our Reservations team on 01223 568907.

Clothing

We recommend wearing sporty, casual clothing on the ship. You should wear non-slip shoes on the outside decks. Smart/casual clothes are required for dinner and guests are welcome to wear more formal attire for the gala dinner. For shore excursions we recommend clothing suitable for the weather conditions. For cruises in cold regions, we recommend warm clothing with layers, even during the summer months, as well as waterproof and comfortable footwear. Due to infection risks associated with mosquitos, we recommend full-body, light clothing (long trousers, long shirts), as well as repeated insect repellent application on uncovered body parts when travelling in tropical areas. A laundry and ironing service is available on board VASCO DA GAMA at an extra charge and is free of charge on board WORLD VOYAGER.

Dialysis

There is a dialysis station on board VASCO DA GAMA, which can be used by dialysis patients. Please contact our partner Cruise Dialysis directly on 0844 995 1214 who can handle your dialysis booking requirements.

Drinking water

As the fresh water on board the ships is always stored in tanks, we recommend not drinking the tap water and that you use the mineral water in your cabin and, if necessary, get mineral water from the bar, in the restaurant or at the coffee point on Deck 4 instead. The tap water is perfectly suitable for brushing teeth.

Electrical appliances

Irons, hair straighteners, immersion heaters and similar electrical appliances must not be used in the cabins for safety reasons. The voltage in your cabin is 220 volts. Two-pin European plug adapters are required. A hairdryer is located in your cabin and is free to use.

Embarkation and disembarkation

Ships must sometimes change their berths at short notice despite what has been officially confirmed. If you arrive on your own, we recommend you arrive at the pier at least 3 hours before the ship is due to depart. Please note the precise embarkation times detailed on your final cruise documentation. Even if the ship arrives in the port earlier than planned, the crew must use this time to clean the ship. Please understand that you will not be able to board the ship until the specified time. Disembarkation on the day of departure is usually by 9:00 am (local time).

Environmental protection

WORLD VOYAGER is operated with a low sulphur diesel (MGO) and has the latest generation diesel-electric hybrid engine manufactured by Rolls-Royce, which is low emission, consumption optimised and computer controlled. This makes travel as environmentally friendly as possible, even in sensitive ecosystems. WORLD VOYAGER has an SCR catalyser for the treatment of exhaust gases, which reduces emissions by up to 95%. In addition to a variety of waste prevention measures, we use an innovative thermal waste treatment on your ship, which leaves just biochar as a waste product. Please do your bit to protect the environment by using resources sparingly and helping to preserve our wonderful destinations for generations to come.

VASCO DA GAMA is driven by low sulphur MGO (Marine gasoil) and has an SCR catalytic converter, which reduces nitrogen oxide by up to 95 per cent. VASCO DA GAMA thus far exceeds the exhaust emission regulations set out by the International Maritime organisation (IMO). A new waste water system using the latest membrane technology make sit possible to treat wastewater without the use of chemicals and achieve bathing water quality.

Excursions

For almost every cruise, nicko cruises offers you an excursion package with interesting trips, which we particularly recommend and which can be booked before you travel. Additional excursions can also be booked on board. These excursions often have a minimum or maximum number of participants. Detailed excursion descriptions and prices will be sent to you approx. three weeks before departure, or in exceptional cases at shorter notice too. They will also be displayed once you are on board. If you do not participate in an excursion you have booked, the cost will not be reimbursed. Arrival and departure times are guidelines. All cruises may require schedule changes. The captain will decide the best course possible depending on the conditions. We reserve the right to change times, itineraries, excursion programmes and prices.

Excursions on Zodiacs

The manoeuvrable Zodiac boats (robust, motorised inflatable boats) allow you to explore the waters and land in scenic areas and in places that are usually less developed. Excursions on Zodiacs offer unique and special sights and sounds; however, they are dependent on official approvals and weather conditions. They are added to the excursion programme whenever possible. For all landings in Zodiac boats, travellers will be expected to wear suitable (preferably non-slip and waterproof) footwear. Each traveller must assess their level of physical fitness and participate in the expeditions at their own risk. Training in safety measures for landings and trips on Zodiac boats is mandatory for all participants. Please note that it is not usually possible for people with limited mobility to get in and out of the Zodiac boats, and that trips may be cancelled due to adverse weather conditions for safety reasons. This final decision is made by the captain.

First aid on board/ medical care

A doctor and a nurse sail on WORLD VOYAGER and VASCO DA GAMA to provide first-aid assistance in the event of accidents and emergencies. Billing for the doctor’s services and, if applicable, medication that has been administered, is carried out on site. Our on-board staff (e.g., at the reception desk) are unable to dispense any medication. Please ensure that you have an adequate supply of any medication you need on a regular basis and carry it with you in your hand luggage. You should also have enough medication that you might need, such as headache tablets. We assume no liability for any medication and urgently required medical equipment that is carried in your suitcase. We strongly recommend you take out international health insurance, which also covers the cost of medically necessary repatriation to your country. WORLD VOYAGER is subject to strict hygiene regulations, which are constantly monitored by the ship's management. For your own safety we have hand disinfection equipment in multiple places around the ship, which every guest should use as often as possible to prevent the inadvertent dissemination of pathogens on board the ship. The transportation of medical electrical equipment on board is possible on request. Please note, however, that temporary power fluctuations can occur on the ship. It is generally not permitted to carry oxygen tanks on tour coaches. For certain cruises, e.g., our expedition trips, you may be required to provide a medical certificate (medical questionnaire), which must not be more than 90 days old and which confirms you are healthy enough to undertake the journey. You will receive the medical questionnaire together with your travel confirmation documents. Please understand that you may be denied boarding if you do not submit the medical questionnaire.

Flights

Flights are carefully selected by us and booked through well-known airlines. Flight times detailed with your final cruise documents are non-binding, as we have no influence on any changes to these times made by the airline. Please note that requests for rebooking flights must be checked and may be subject to any charges made by the airline.

Guests with physical limitations

Your ship will be as comfortable as possible, but there will of course be staircases, as well as narrow doors and corridors. Even boarding or disembarking from the ship is usually via narrow gangways, which are not always at ground level and, depending on the tide, can also be very steep. If you are not able to handle these obstacles on your own, an ocean cruise on our ships is not recommended. Our crew is of course on hand to help, however, please bear in mind that our onboard employees are not trained caregivers and are not permitted to carry out any nursing activities. If you require specialised help, you must travel with a companion. Guests who are wheel-chair dependent may travel on VASCO DA GAMA but must bring their own collapsible wheelchair. Please note that the number of guests per cruise who are wheelchair dependent is limited for safety reasons and embarkation may be refused without prior registration. Please ensure you advise us of any specific needs, limited mobility or other physical limitations prior to making your booking.  

Internet on board

Both WORLD VOYAGER and VASCO DA GAMA is equipped with a satellite reception system and offers WLAN internet connection which is included in your cruise fare for one device only. Additional data can be purchased for a fee for other devices once onboard. Continuous reception cannot always be guaranteed; there may be interruptions to network coverage on the high seas. Please understand that we are unable to reimburse you for costs caused by coverage interruptions. In order to guarantee a stable internet service, there are restrictions on certain streaming providers and internet services. For more information, please refer to the on-board ABC information in your cabin. If you have any questions, please contact the reception desk staff who will be happy to help.

Luggage

There are no limitations on boar in terms of quantity and weight, although you will need to observe any restrictions imposed by airlines. Please note your empty luggage bags must be stowed away in your cabin. Your luggage must only contain personal items. It is forbidden to bring weapons, knives, alcohol or drugs on board. For safety reasons, you are not allowed to bring beverages or food on board. This also applies to anything bought for consumption during shore excursions. The hotel management is happy to store local products/souvenirs that you wish to take home with you for safekeeping until you leave the ship. In accordance with the rules of the International Ship and Port Facility Security (ISPS), every piece of luggage – including hand luggage – is examined during embarkation.

Pandemic events, in particular coronavirus variants: until further notice, the 2G rule applies to all travellers aged over 12 years wishing to come on our cruises. This means all travellers must present a valid vaccination certificate for COVID-19 or a certificate to show that they have recovered from COVID-19.

Passenger manifest

For all of our cruises we require information from you in advance of departure in order to draw up a passenger manifest. This helps the ship to be cleared faster by the authorities in the various ports we visit and therefore shortens waiting times for you. Information provided for this passenger manifest is subject to the Privacy Policy. You will receive your personal log-in details for the online registration of the manifest data with your booking confirmation.

Passports/Visas

Please check that all necessary papers and records are valid well in advance of your trip. We would like to point out that you are responsible for having the appropriate travel documentation, visas and for complying with the vaccination requirements. In the event of non-compliance with the passport, visa and vaccination regulations, travel may be prevented or it can lead to considerable costs for the passenger. If a cruise cannot be taken due to improper documentation, there will be no refund of the travel price. You will not need a visa for the Russian Federation when travelling as part of our excursion programme in St. Petersburg. If you plan on taking shore leave in St. Petersburg on your own, a visa is a mandatory requirement. The visa is not included in our travel services and each guest is responsible for procuring their own visa. You can obtain a visa for Russia either directly through the responsible consulate/embassy service centre in your country or use a visa service to apply on your behalf. Please read up about any customs regulations along your cruise route in advance of departure.

Payment on board

The currency on board is the Euro. You can pay for additional beverages you consume outside of your drinks package, on board and trips booked on board at the end of your journey in cash in Euro. You can of course also pay your onboard bill using your credit card (Mastercard, Visa, American Express) or your debit card. Please note that paying with a credit card will incur a transaction fee. In some circumstances, foreign travel charges may be incurred by your bank or credit card company for card payments, as WORLD VOYAGER and VASCO DA GAMA both sail under the Portuguese flag. Please note: money cannot be exchanged on the ship.

Post

You can send post while on board. It will usually be sent when we reach the next port. Postcards and postage stamps can be purchased at reception, but please bear in mind that prices on board may be more expensive than ashore.

Pregnant guests

At the point of departure, pregnant travellers must present a medical certificate as verification that there are no medical concerns about their participation on the cruise. Please note that you will not be able to come on the cruise if you are already in the 24th week of pregnancy or have a high-risk pregnancy.

Ship moorings/Docking at anchor

Each ship has a berth in each port, which can be changed by the authorities at short notice. These are not always centrally located. In some cases, your ship will be ‘docked at anchor’ as indicated on your itinerary. This means that your ship will not dock at a pier – it will anchor at a safe, designated place or, in nautical terms, it will be lying “in the roads”. Please note that it is always the responsibility of the port authorities to assign our vessel another berth at anchor in the roads at short notice; this is beyond the control of the shipping company. In these cases, there will be a regular shuttle service between the ship and port, which will either be on tender boats or on the ship’s own motorised Zodiac boats. Disembarking depends on weather conditions. Unfortunately, for security reasons, customers who only have limited mobility cannot make use of this service. This also applies to guests with severely impaired vision.

Services not included in the price

Please note that the following services are not included in our package prices: travel to/from the airport, individual travel to and from the ship in destination, shore excursions – if not expressly stated as being included in the travel price – travel insurance and other personal expenses.

Ship equipment

On board your ship you will find communal facilities such as a spa area or fitness room which you are free to use. Use them at your own risk. Massage treatments are available for a fee. There are chairs, tables and sun loungers in the pool area. Please understand that there are limited numbers and there are the maximum number possible for the deck space.

On board VASCO DA GAMA we have a range of sports facilities including table tennis, shuffleboard and darts. The outdoor sports area includes a hard paddle tennis court and a jogging track as well as an outdoor pool with two whirlpools and a covered indoor pool.  

The use of the pool and whirlpool is dependent on the current and forecasted swell and weather. If conditions are unsuitable, they will not be filled with water. The decision is made exclusively by the captain. Please note that the on-board shop is only open outside the 12-mile zone.

Shore excursions

Shore excursions organised and put together for you by nicko cruises take you to some of the most beautiful countryside and important sights along your cruise route. You are, of course, welcome to explore the holiday destination on your own. You are able to leave the ship when the authorities and ship’s captain have officially approved disembarkation and the corresponding announcement has been made. Please refer to the daily programme for information on when you should be back on board. The ship is unable to wait for late passengers due to the berthing times agreed with the port. Any extra costs incurred (such as hotel or additional transfer costs) will not be covered. If your ship is at anchor off the coast, landing will be in a tender boat.

Smoking

Smoking is only permitted on labelled outside decks. Please only use the ashtrays provided. All internal areas such as restaurants, lounges, cabins (also balconies), corridors, etc. are non-smoking areas.

Telephones on board (communication)

It is possible to make calls on board from cabin to cabin. It is also possible to call ashore via a satellite link. The costs of this, however, are high and we recommend using your own mobile phone (please check with your provider for information on roaming charges).

Tips

It is common practice around the world for a satisfied guest to reward the services of staff accordingly. The amount tipped is, of course, at the guest’s discretion and should be in recognition of good service. For your convenience we have included the cost of gratuities in the cruise fare, however if you still wish to reward staff that have given you good service, please feel free to do so. The cruise director, local tour guides and bus drivers are not included in this. You can, however, also thank them by giving them a tip.

Transfers

Transfers between the airport and the ship are not included in the cruise fare. This is because it is generally easy to find a taxi in most of our embarkation and disembarkation destinations. It is always advisable to agree a fee with the driver before you start your journey. If you would like us to arrange a transfer service for you, we can arrange this for an additional cost. Please ask our Reservations team for a quote.

Travel documents

The travel documents are ready for dispatch approx. 14 days before departure and will be sent to you by e-mail. Please be aware that travel documents will not be released until full payment has been received. The travel documents contain important information, including embarkation information and vouchers for the services you have booked.

TV

Your ship has flat screen TVs that work with a satellite dish, so television reception is guaranteed for most of the trip.  The on board TV will feature films ad selected travel shows.

Vaccinations

A yellow fever vaccination is mandatory when travelling from yellow fever areas to the Caribbean and Cape Verde Islands. Each guest is responsible for meeting the entry requirements at each of the respective destinations.

Valuables

All cabins are equipped with a small safe box in which you can store your valuables. However, we recommend that you do not take items such as expensive jewellery etc on the cruise. We sometimes visit parts of the world in which, for our standards, lower affluence levels are considered abundant riches, and the display of valuables can evoke covetousness. We would like to point out that valuables, such as cameras, jewellery, cash and other expensive items, must be carried in your hand luggage. Liability for valuables lost in unattended checked-in baggage is excluded.

Do you have any further questions? Please do not hesitate to contact our Reservations team on 01223 568907 or email sales@lightbluetravel.co.uk

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For more information call: 01223 568907 or email: sales@lightbluetravel.co.uk

 

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